Question 1

How do I place an order?

Accepted Answer

Pick a service, set your options and add it to the cart; checkout hands the order to our team on live chat, where you confirm the details and pay. You can also skip the cart and message us on live chat, Discord or support@tonsofxp.com with what you need. Prices are fixed once agreed in chat (stats or gear limits can change a quote), and payment is upfront. Browse all services.

Question 2

What do you need to access my account?

Accepted Answer

Your login email and password. Leave the authenticator on - we ask for the code (or a backup code) when the game requests it at login. A bank PIN is only needed on some services, and we ask for it only when the job needs it. One trainer sees your details, they are deleted as soon as the order is done, and we recommend a temporary password before the order that you change back afterwards.

Question 3

Which accounts do you work on?

Accepted Answer

Mains, pures, zerkers and every Ironman mode, including HCIM, UIM and GIM. If there is anything unusual about your account, ask on live chat before ordering and we will confirm what is possible.

Question 4

Does it work for Jagex Launcher accounts?

Accepted Answer

Yes. Your authenticator stays on and we only ask for the code when the game requests it, usually only once per order. Backup codes work as well.

Question 5

Can I watch my order being done?

Accepted Answer

Yes. Every order comes with a private live-view link, available to you on Discord or live chat when work starts. It shows a screenshot of your account getting trained every three seconds while they're playing and pauses between sessions. Nothing is shown publicly, and the screenshots are deleted when the order completes.

Question 6

Is there a remote option?

Accepted Answer

Yes. Using Parsec for remote connection is available on almost every service: Parsec is a remote-desktop app, so your trainer plays on your own PC and your password never leaves your machine. It needs a good connection, and an extra charge may apply depending on the service. Ask on live chat before ordering and we will confirm it for the service you want.

Question 7

When does my order start?

Accepted Answer

Most orders start within a few hours of confirmation, and every order starts within 24 hours. You get an exact ETA on live chat before we begin. Multi-day orders get at least six hours of play per day, with the same trainer from start to finish. If that trainer becomes unavailable mid-order, the order is usually reassigned and you are told.

Question 8

Can I log in while the order is running?

Accepted Answer

Yes. Message us on live chat or in your Discord ticket and we pause the order until you are done, then carry on from where it stopped. Staying logged out between those breaks keeps the work moving.

Question 9

Who does the work, and is it safe?

Accepted Answer

Every order is played by hand by one vetted trainer from our own team on RuneLite, with no automation of any kind. Using Parsec for remote connection is available on almost every service. To date, no account has been banned for work we did - that is a track record, not a guarantee. Read how hand-played orders protect your account.

Question 10

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Apple Pay, Google Pay, PayPal, Revolut, iDEAL, Zelle, Interac, Venmo, Chime, crypto (BTC, ETH, LTC and most others) and OSRS gold. We do not take bank transfers. Payment is upfront, and you pay on live chat after checkout.

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